J0ya 9 treats the privacy of your personal information as its top priority. This policy explains how we collect, use, and protect your data.
J0ya 9 Data Protection at a Glance
All your data is transmitted using 256-bit SSL encryption. No third party can access or intercept your information.
J0ya 9 never sells your personal information to third parties. Your data is used solely to improve your experience with our service.
Payment information is processed in compliance with PCI DSS international standards. Your card and mobile banking details are fully secure.
You can request to view, correct, or delete your data at any time. Your data belongs to you.
Your data is not retained beyond the required period. Once an account is closed, data is deleted within the specified timeframe.
You can opt out of promotional emails or SMS at any time. We respect your preferences.
Important: This Privacy Policy applies to all services on the j0ya 9 (https://j0ya9.biz) platform. By using the platform, you are deemed to have accepted this policy.
J0ya 9 is a trusted online gaming platform in Bangladesh. From the very beginning, we have believed that protecting our members' data is not just a legal obligation — it is our ethical responsibility.
This Privacy Policy clearly sets out what data we collect, why we collect it, how it is used, and what rights you have. We believe transparency is the foundation of trust.
J0ya 9 complies with GDPR (General Data Protection Regulation) and international data protection standards. Our Privacy Policy is aligned with the prevailing data protection guidelines applicable in Bangladesh.
You can reach our Data Protection Officer at: support@j0ya9.biz
J0ya 9 collects your information in several ways. Below is a breakdown of the types of data we collect and why:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Account Verification & KYC |
| Contact Information | Email, mobile number, address | Account Management & Support |
| Financial Information | Mobile Pay/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device info, browser | Security & Fraud Prevention |
| Usage Data | Gaming history and betting patterns | Service Improvement & Responsible Gaming |
| Communication Records | Chat logs, email correspondence | Customer Service Quality Improvement |
Automatically collected data includes cookies, log files, and web beacons, used primarily to improve the platform experience.
J0ya 9 uses your information only for legitimate and necessary purposes. We never use your data unnecessarily or sell it to third parties.
We process data only on the basis of "legitimate interests", "contractual necessity", or "your consent".
J0ya 9 never sells your personal information. In limited cases, data may be shared with trusted partners, and strict confidentiality agreements are in place for every such instance.
Your data is not and will never be sold to any advertising agency or data broker.
J0ya 9 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can manage or disable cookies through your browser settings. Keep in mind that turning off cookies may affect how some features work.
J0ya 9 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account + 5 years |
| Transaction Records | 7 Years (Legal Obligation) |
| Customer Service Records | 3 Years |
| Marketing Data | Deleted immediately upon opt-out |
| Technical Logs | 90 Days |
Once the retention period expires, your data is deleted securely and permanently.
As a j0ya 9 member, you have the following rights regarding your data. To exercise any of these rights, please reach out to our support team.
J0ya 9 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has accidentally created an account, parents or guardians are welcome to contact us.
If we become aware of an account belonging to a minor, we will immediately close it and delete all associated data.
J0ya 9 uses industry-leading security measures to protect your data. Our security team monitors the system around the clock.
However, no one can guarantee 100% security on the internet. Should a security incident occur, we will notify affected users within 72 hours.
J0ya 9 may update this Privacy Policy from time to time. For any significant changes, you will be notified via email or an in-platform notification.
This Privacy Policy was last updated in January 2026.
For any questions, concerns, or requests regarding our Privacy Policy, please contact our dedicated data protection team.
If you are not satisfied with our service, you may file a complaint with our licensing authority.